Are you about to buy the latest high tech gizmo, such as an iPhone or a shiny new tablet? Looking out for a new vehicle or thinking about checking in at a newly-opened hotel?
Maybe you’re heading out for the night with your significant other and are thinking about checking out some fancy restaurant that has just opened. Or perhaps you’re planning to get drinks with your friends who heard about some trendy new hipster-looking hangout place…
With the incredibly wide array of different products and services available for purchase these days, it can be daunting to us as consumers to try to figure out where we should spend our hard earned money to ensure that we are able to get the most out of our purchases. But how can we guarantee that we are paying for quality services and products that are going to provide us with satisfactory (or better) experiences?
Well, there are numerous ways that you can potential get ahold of this kind of specific information. My favorite method, and the easiest IMHO is to checkout some product reviews.
Products and services reviews give us a glimpse of what we are about to get and while these vary according to customers’ experiences, there are certain similarities among different cases that either add to the positive evaluations of a product, or continue to underline the mostly negative qualities of a service.
For instance, services and products traditionally earned their reputation by word of mouth before becoming visible in the industry. Reviews are made by people who may be first time visitors and others who became patrons of their products and stores, who pay it forward by talking about their experiences to other potential customers.
From simple conversations to recurring visits and purchases, we head towards the Internet as an indispensable source of product reviews, and a great deal of detailed feedback, ranging from excellent assessments to scathing write-ups.
There are a whole host of different review websites and apps out there that provide trustworthy reviews. From big, well known sites like Consumer Reports and Yelp down to small niche review websites, these days it is easy to find info on almost any type of business, product or service. And many of these online review platforms allow customers the opportunity to contribute to the growing body of reviews that are readily available online.
Through these reviews, consumers can now measure the quality of the product or the effectiveness of a service by simply reading other people’s views. In this line, we find out the following characteristics that stand parallel to our money’s worth.
For digestible products, we can often use reviews as a way to learn if products are vegan, and whether they are tested on animal and that sort of thing because we are given information about particular ingredients, manufacturers and their locations, who are able to freely apply the product and who should be cautious when using them. In addition, the life span of a product is often discussed in a review, and notes regarding its proper use.
For services, it is advantageous for prospective customers that they see how staff members respond to their clients, how well-kept (or drab) the place of business is and whether or not the atmosphere projects a welcoming feeling to potential customers.
More importantly, consumers also provide their opinion on a store’s product such as food and drinks, comfortability and cleanliness, accessibility to their location, and of course, the prices. The last one is the deciding factor in which customers look at the worth of their experience.
And so, reading up on particular services and product reviews give us a better perception on which ones to acquire and pay for, because the funds that we saved over time have to be well-spent. For businesses, customer satisfaction is always their foremost objective.